Your data
Rinly holds your plans and talks to you on the phone. That’s exactly why we keep only what we need and delete what we no longer need. This page explains what that means in plain terms.
The authoritative version is our Privacy Policy (currently in Japanese).
What we don’t keep
- Your email address itself. We use it only to send your sign-in code. What we store is a value derived from it that can’t be turned back into the address. We use that value to recognize you the next time you sign in.
- Your voice (the audio itself). During a call, your device’s speech recognition turns your voice into text. Rinly only receives and stores that text. The conversion itself runs on Apple’s or Google’s servers.
- Credit card numbers or other payment details. Payments are handled by the App Store and Google Play.
- Your device’s location. For a task’s place, we only keep the text you typed.
What we keep, and why
| What we keep | Why |
|---|---|
| A value derived from your email address that can’t be turned back, or your Apple / Google account identifier | To sign you in |
| Your nickname and settings such as when you’d like calls | To call or notify you at times that suit you |
| Your tasks, plans, and reflection notes | To hold them and remind you when it’s time |
| The text of calls and chats | To keep the conversation going |
| Things Rinly has learned from conversations (e.g. “at the office until 7 pm on weekdays”) | To fit replies and suggestions to you |
| Your device’s notification identifier | To deliver notifications and calls |
You can see what Rinly has learned at any time under “What Rinly remembers” in the app’s settings. Choose “Forget” on any item to delete it, or turn off “Learn from conversations” to stop Rinly from learning new things.
What we send to other services
To hold a conversation, we send only what’s needed to the following providers.
- AI (OpenAI and others): the text of what you say, your tasks, your reflection notes, and so on — used to write replies and suggest tasks.
- Speech synthesis (ElevenLabs): the sentences Rinly speaks. What you say is not sent.
- Speech recognition (Apple / Google): your voice during calls, sent as part of your device’s OS features.
- Servers (Amazon Web Services, Tokyo): where all of our data is stored.
Our commitments:
- What we send is never used to train AI models. OpenAI and the others don’t train on it under their terms, and we have turned off training in our ElevenLabs account.
- We don’t use your information for advertising, and we never sell personal information.
When things are deleted
| What | When it’s deleted |
|---|---|
| Things Rinly has learned | When you choose “Forget,” or after 90–120 days without coming up (goals excepted) |
| Cache of Rinly’s spoken voice | 30 days after it was last used |
| Sentences and audio left at ElevenLabs | 30 days after creation (we delete them every day) |
| Server logs | Within 30 days |
| Database backups | Within 7 days |
When you sign out
Signing out doesn’t delete your data, such as your tasks and conversation records. Sign in again the same way and everything is still there. Only that device’s sign-in and its notification destination are removed. To delete your data, delete your account.
When you delete your account
You can delete your account at any time from “Delete account” at the bottom of the app’s settings.
- Right away: we delete the value derived from your email address, your nickname, sign-in methods, notification destinations, and Google Calendar connection. You can no longer sign in.
- After 30 days: we delete your tasks, call records, reflections, things Rinly has learned, and so on. We wait 30 days so we can help you recover your account if you deleted it by mistake.
The following remain:
- Billing records (kept for the period required by law)
- An account record that no longer identifies you, kept so the deletion isn’t processed twice
How we protect it
- All communication is encrypted.
- Our database and files are encrypted at rest.
- Your email address and sign-in codes (6 digits) aren’t stored as-is; we keep them in a form that can’t be turned back. For email addresses we use a key kept apart from the database, so even if the database alone leaked, it couldn’t be matched against a list of addresses.
- Authorization data from Apple and Google is encrypted, each with its own key.
What you can do
- In the app’s settings, you can review what Rinly has learned and choose “Forget,” turn off learning from conversations, disconnect Google Calendar, and delete your account.
- To request access to, correction of, or deletion of your data, email support@rinly.io. We’ll confirm it’s you before acting.